technICAL support
From the very beginning of our Client relationships, we take great measures to assure your unique system is properly configured and communication is key. If you do not have a NinjaTrader* account we will direct you to New Accounts. If you choose to locate your system at your place of business, we will work to ensure compatibility and test your hardware and software to confirm it is functional and stable. Should you decide to use a recommended server location in Chicago, we go the extra mile to confirm the process goes smoothly and professionally.
continued customer service
There are certain times when events override the system. For instance, if Gold (GC) has achieved a particular level or range for the day. In these circumstances we want the system to take "Long" only trades for the remainder of the day. A phone call from our team is immediate when that decision is made to make the Client aware of the intraday change.
Likewise our historical data may dictate that a particular upcoming event such as Fed Minutes or Non-Farm Payroll may produce an unbalanced level of risk, therefore refrain from activating the system until a normalized risk profile returns to the market. When these decisions are made you will receive a phone call as well as an email to make sure you, the Client stays informed.
Customer Service is available 24 hours a day, 7 days a week, excluding holidays.
client specific
Not every Client Profile is the same. The system as a whole has been through an exhaustive optimization process to achieve maximized results. However in some instances the Client may have specific trading parameters outside the standard settings. The LRX50 is scalable and variable to match each Clients particular profile should such a change be requested, including but not limited to the following:
- Long only trades, short only trades or trading both directions.
- Scalable initial lot size from 1-10.
- Addition of the "Kicker" trade or standard LRX50901 or LRX50AB.
- Profit Target levels.
- Stop loss levels.
* “NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.”
REQUIRED DISCLOSURE
Risk Disclosure: Futures and Forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or life style. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.
Hypothetical Performance Disclosure: Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.